Refund policy
MILU ONLINE RETURNS POLICY
We will gladly accept returns on full-priced items within 14 days of receipt for store credit or a full refund.
Unfortunately, we are not able to provide exchanges online, and kindly ask you to place a new order and return your original item for a refund or store credit.
All items must be in their original condition; unworn, unused, unwashed, and with swing tags attached, accepted at the discretion of our team.
All footwear must be in its original condition with no markings or scratches on the sole and must be returned in their original, undamaged shoe box and packaging.
Socks cannot be returned for a refund or change for hygiene reasons, unless faulty.
SALE RETURNS
Sale items cannot be returned for refund or store credit. Sale items are identified by having a reduced price next to the original price.
If you simply used a discount code (sign-up, Milu VIP), this is still considered a full-priced item and can be returned!
IN-STORE RETURNS
Please note we are not able to process refunds for any online orders at any of our retail stores.
HOW TO RETURN
All returns sent via our return process are at the customer's own expense. If you received an incorrect, faulty or damaged item, you may be entitled to a refund of your shipping expenses.
If you need to return an item, simply log in to your account, view the order using the 'Complete Orders' link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
REFUNDS
Your refund will be credited to your original payment method. Please be aware that credit card refunds may take up to 10 days to process, depending on your bank.
If your original payment method was via a buy-now-pay-later partner like AfterPay, your refund will be credited to your account.
CREDIT NOTES
Once your return has been received and processed, a credit note will be sent to you via email. This credit note will include a code to redeem online.
FAULTY ITEMS
We thoroughly check the quality of all items before dispatch.
If your item/s is faulty or damaged, please contact our Customer Support team as soon as possible, using the steps mentioned above, and include a brief description of the fault.
INCORRECT ITEMS
If you have received an item different from what you ordered, please log your return request via the Return Portal, along with a brief description of the item you have received.
We will gladly accept returns on full-priced items within 14 days of receipt for store credit or a full refund.
Unfortunately, we are not able to provide exchanges online, and kindly ask you to place a new order and return your original item for a refund or store credit.
All items must be in their original condition; unworn, unused, unwashed, and with swing tags attached, accepted at the discretion of our team.
All footwear must be in its original condition with no markings or scratches on the sole and must be returned in their original, undamaged shoe box and packaging.
Socks cannot be returned for a refund or change for hygiene reasons, unless faulty.
SALE RETURNS
Sale items cannot be returned for refund or store credit. Sale items are identified by having a reduced price next to the original price.
If you simply used a discount code (sign-up, Milu VIP), this is still considered a full-priced item and can be returned!
IN-STORE RETURNS
Please note we are not able to process refunds for any online orders at any of our retail stores.
HOW TO RETURN
All returns sent via our return process are at the customer's own expense. If you received an incorrect, faulty or damaged item, you may be entitled to a refund of your shipping expenses.
If you need to return an item, simply log in to your account, view the order using the 'Complete Orders' link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
REFUNDS
Your refund will be credited to your original payment method. Please be aware that credit card refunds may take up to 10 days to process, depending on your bank.
If your original payment method was via a buy-now-pay-later partner like AfterPay, your refund will be credited to your account.
CREDIT NOTES
Once your return has been received and processed, a credit note will be sent to you via email. This credit note will include a code to redeem online.
FAULTY ITEMS
We thoroughly check the quality of all items before dispatch.
If your item/s is faulty or damaged, please contact our Customer Support team as soon as possible, using the steps mentioned above, and include a brief description of the fault.
INCORRECT ITEMS
If you have received an item different from what you ordered, please log your return request via the Return Portal, along with a brief description of the item you have received.