ORDERS

Q: Tracking Number

A: You will receive your tracking information embedded within your dispatch confirmation email. If you did not receive your tracking number or would like further assistance tracking your products please contact the support team.

Q: Changing size or product

A: We aim to process and dispatch our orders within 24 hours of receiving them. If you would like to change the product or size associated to your order please contact the support team as soon as possible. Changes to your order will only be possible if it has not yet been dispatched. 

SHIPPING

Q: Australia / Domestic Shipping

A: All orders will be sent via Australia Post's Courier Service. This will be a fully tracked service provided by Australia Post. Tracking details will be in dispatch confirmation emails.

Please note, this is a business day service. Any orders placed over a weekend will not be dispatched until the following Monday.

Delivery when using this service can take up to five working days. If your order has not arrived within the time frame, please email the support team and we will help to resolve this immediately. 

FREE Standard delivery over $50 ($5.95 Flat-Rate for all other orders)

FREE Express delivery over $150 ($9.95 Flat-Rate for all other orders)

RETURNS / EXCHANGES 

Q: Faulty items

A: If you have received a faulty item, please contact our Customer Support team at contact@milu.com.au Please include any information regarding the issue and include photos of the damaged/faulty product. A team member will investigate the order and provide you with information on how to return the item. 

If deemed faulty, we may ask you to return the item. If this is the case, we will organise shipping for you.

Q: Exchanges

A: If you would like to return your item for a store credit or exchange, please email contact@milu.com.au with your invoice number and return request, a team member will advise you to fill out the return form (sent via email) and attach the form inside the return parcel

You can return or exchange any full priced item within 30 days. All items must be packaged securely and arrive back to us in their original, unworn condition. Including tags still attached.

Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Biink. We highly recommend sending returns on a recorded delivery service to avoid any issues. Your new item(s) will be shipped to you at no extra cost.

Once your return has been received and processed, you will receive a confirmation email from our team!

Q: Returns policy

A: To Return an item(s) for a store credit or exchange, your request must be made within 30 days of placing the order. Any returns or exchange requests made after this period may be rejected and sent back to the original delivery address. The Biink return/exchange policy does not cover the following:

• Ordinary wear and tear
• Damage caused by improper use or accidents
• If product care instructions are not followed
• Discontinued items
• We cannot accept returns or exchanges if:
• The product has been washed
• If the product has been worn
• The product is returned with animal or human hair

If you have any uncertainties as to whether you’re eligible to return an item, please email the support team via contact@milu.com.au

If you would like to return your item for a store credit or exchange, please email contact@milu.com.au with your invoice number and return request.

You can return or exchange any full priced item within 30 days. All items must be packaged securely and arrive back to us in their original, unworn condition. Including tags still attached.

Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Biink. We highly recommend sending returns on a recorded delivery service to avoid any issues. Your new item(s) will be shipped to you at no extra cost.

Once your return has been received and processed, you will receive a confirmation email from our team!

Faulty Products

If you have received a faulty item, please contact our Customer Support team at contact@milu.com.au. Please include any information regarding the issue and include photos of the damaged/faulty product. A team member will investigate the order and provide you with information on how to return the item.

If deemed faulty, we may ask you to return the item. If this is the case, we will organise shipping for you.