Returns & Exchanges - In-Store
Milu accepts returns for store credit or exchange on full-priced items unless otherwise indicated.
To be eligible to return a full-priced item(s) for store credit or exchange, you must bring the item/s back in-store within 7 days of purchase along with the receipt.
Sale items are not eligible to be returned unless otherwise indicated.
Milu does not provide refunds unless the item/s are faulty. Change-of-mind, incorrect sizing, discomfort of item/s etc are not eligible for a refund.
The Milu in-store return policy does not cover the following:
- Ordinary wear and tear
- Damage caused by improper use or accidents
- If product care instructions are not followed
- Discontinued or items on sale
We cannot accept returns or exchanges if:
- The product has been washed
- If the product has been worn
- The product is returned with animal or human hair
If you have any uncertainties as to whether you’re eligible to return an item, please email us at firstname.lastname@example.org, call us via (07) 3172 0224 or pop in-store.
If you would like to return your item/s for a store credit or exchange, please bring your item/s in-store for assessment.
You can return or exchange any full priced item within 7 days. All items must be in their original, unworn condition. Including tags still attached.
If you have purchased a faulty item/s without prior warning, please bring the item in-store for assessment.
If deemed faulty, Milu will refund the item/s in full if item/s are unable to be replaced or exchanged.
Please note stock is thoroughly checked before being sold, so please do not damage your items in an attempt to claim a refund.