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Returns & Exchanges - In-Store

Milu accepts returns for store credit or exchange on full-priced items unless otherwise indicated. 

To be eligible to return a full-priced item(s) for store credit or exchange, you must bring the item/s back in-store within 7 days of purchase along with the receipt.

Sale items are not eligible to be returned unless otherwise indicated.

Milu does not provide refunds unless the item/s are faulty. Change-of-mind, incorrect sizing, discomfort of item/s etc are not eligible for a refund.

The Milu in-store return policy does not cover the following:

  • Ordinary wear and tear
  • Damage caused by improper use or accidents
  • If product care instructions are not followed
  • Discontinued or items on sale

We cannot accept returns or exchanges if:

  • The product has been washed
  • If the product has been worn
  • The product is returned with animal or human hair

If you have any uncertainties as to whether you’re eligible to return an item, please email us at contact@milu.com.au, call us via (07) 3172 0224 or pop in-store.

If you would like to return your item/s for a store credit or exchange, please bring your item/s in-store for assessment.

You can return or exchange any full priced item within 7 days. All items must be in their original, unworn condition. Including tags still attached.

FAULTY PRODUCTS
If you have purchased a faulty item/s without prior warning, please bring the item in-store for assessment. 

If deemed faulty, Milu will refund the item/s in full if item/s are unable to be replaced or exchanged.

Please note stock is thoroughly checked before being sold, so please do not damage your items in an attempt to claim a refund.