This policy is for online orders only.
If your return meets our policy, please request a return via our Returns Portal.
PLEASE NOTE: Faulty/Damaged/Incorrect orders will not incur a restock fee 😊 Ignore this if it shows in the returns portal.
To Return an item(s) for a store credit or exchange, your request must be made within 14 days of placing the order. Any returns or exchange requests made after this period may be rejected and sent back to the original delivery address.
The Milu return/exchange policy does not cover the following:
- Ordinary wear and tear
- Damage caused by improper use or accidents
- If product care instructions are not followed
- Discontinued or items on sale
We cannot accept returns or exchanges if:
- The product has been washed
- If the product has been worn
- The product is returned with animal or human hair
If you have any uncertainties as to whether you’re eligible to return an item, please email the support team via contact@milu.com.au.
If you would like to return your item for a store credit or exchange, please email contact@milu.com.au with your invoice number and return request.
You can return or exchange any full priced item within 30 days. All items must be packaged securely and arrive back to us in their original, unworn condition. Including tags still attached.
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Milu. We highly recommend sending returns on a recorded delivery service to avoid any issues. Your new item(s) will be shipped to you at no extra cost.
Once your return has been received and processed, you will receive a confirmation email from our team!
RESTOCKING FEE
A restocking fee of 5% of the price paid will apply for change-of-mind returns.
FAULTY PRODUCTS
If you have received a faulty item, please contact our Customer Support team at support@milu.com.au. Please include any information regarding the issue and include photos of the damaged/faulty product. A team member will investigate the order and provide you with information on how to return the item.
If deemed faulty, we may ask you to return the item. If this is the case, we will reimburse you for the shipping cost.